Contact the Plan

Members

Toll-free in North America: 1-800-358-0840
International toll-free phone number: (Your country's ISD code) + 1‑800‑661‑81988¹
Fax: 780-421-1652
Email: memberservices@apsc.ca²
Office hours: 8:15 a.m. - 4:00 p.m. (MST), Monday to Friday (excluding holidays)

Please make sure to include the additional “8.” Your international calling code may vary by country. Please confirm with your local telephone service provider before dialing. Long distance dialing rules will apply.
This email address is for general inquiries only. Any personal or pension information must be sent using Secure Messages in Your Pension Profile.

Pensioners

For pension recipient inquiries such as death notifications, direct deposit updates and information changes, contact:

Toll-free in North America: 1-877-422-4748
Fax: 780-415-8792
Email: memberservices@apsc.ca¹
Office hours: 8:15 a.m. - 4:00 p.m. (MST), Monday to Friday (excluding holidays)

This email address is for general inquiries only. Any personal or pension information must be sent using Secure Messages in Your Pension Profile.

Client Service Advocate

The Client Service Advocate ensures that APS delivers on its commitments to members and pensioners to provide clear information.

Phone: 1-888-643-1337
Fax: 780-415-9598
Email: clientadvocate@apsc.ca

Privacy Advocate

If you have a concern about how your personal information is handled, contact:

APS Privacy Advocate Office

Phone: 780-391-3799
Email: privacy@apsc.ca

Office hours: 8:15 a.m. to 4:00 p.m. (MST), Monday to Friday (excluding holidays)

Visit us in Person

In-person services are available at our Calgary and Edmonton offices, which are open Monday through Friday from 8:15 a.m. to 4:00 p.m. (MST) (excluding holidays). Please see below for more information about the services available at each location.

Edmonton
Our office is located at 5103 Windermere Blvd. SW. In-person member one-on-one sessions are available by appointment. Please call us or book an appointment through Your Pension Profile. Document drop-off and walk-in support are also available here. Documents can be dropped off at reception during office hours or at any time using our secure drop box located near the rear entrance.

Edmonton Office Address

Edmonton office
Alberta Pensions Services Corporation (APS)
Unit 101 - 5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9

Visitor parking is available at the front of the building (on the north side).

Map

Calgary
Our office is located in downtown Calgary. In-person member one-on-one sessions are available by appointment. Please call us or book an appointment through Your Pension Profile. Office location details will be provided once your one-on-one session booking has been confirmed.