Contact the Plan

Toll-free in North America: 1-800-358-0840
International toll-free phone number: (Your country's ISD code) + 1‑800‑661‑81988¹
Fax: 780-421-1652 
Email: memberservices@apsc.ca²
Office hours: 8:15 a.m. - 4:00 p.m. (MST), Monday to Friday (excluding holidays)

1. Please make sure to include the additional “8.” Your international calling code may vary by country. Please confirm with your local telephone service provider before dialing. Long distance dialing rules will apply. 
2. This email address is for general inquiries only. Any personal or pension information must be sent using Secure Messages in Your Pension Profile.

For pension recipient inquiries such as death notifications, direct deposit updates and information changes, contact:

Toll-free in North America: 1-877-422-4748
Fax: 780-415-8792
Email: memberservices@apsc.ca¹
Office hours: 8:15 a.m. - 4:00 p.m. (MST), Monday to Friday (excluding holidays)

1. This email address is for general inquiries only. Any personal or pension information must be sent using Secure Messages in Your Pension Profile.

The Client Service Advocate ensures that APS delivers on its commitments to members and pensioners to provide clear information.

Phone: 1-888-643-1337
Fax: 780-415-9598
Email: clientadvocate@apsc.ca

If you have a concern about how your personal information is handled, contact:

APS Privacy Advocate Office

Phone: 780-391-3799 
Email: privacy@apsc.ca

Hours: 8:15 a.m. - 4:00 p.m. (MST), Monday to Friday (excluding holidays).